A Light to My Path Free Essays

A Light to My Path by Lynn Austin matches the accounts of two individuals, starting with their acknowledgment of subjugation. Anna just has ambiguous recollections of her folks, of a fantasy that blurs into a bad dream that she can’t recall the end. At the point when she professes to be a little cat for Missy Claire, the manor owner’s girl, Anna is taken into the large house and named Kitty. We will compose a custom paper test on A Light to My Path or on the other hand any comparable point just for you Request Now Grady has just known existence with his mother and playing with Missy Caroline (from A Candle in the Darkness) when he’s sold away from the Fletcher estate. He serves a slave merchant for a long time before figuring out how to be bet away to a kinder proprietor, Massa Fuller. When Massa Fuller starts approaching Miss Claire, Grady and Kitty’s ways cross. The truly, credulous craftsman interests Grady, yet his disdain for anybody white conflicts with her docile disposition. Despite the fact that Missy Claire treats her like a creature, Kitty is entirely committed to the main individual who’s indicated her even the barest piece of friendship. The Civil War starts not long after their proprietors wed. Grady considers this to be the ideal open door for escape, yet Kitty is scared of the thought. Which will win, her affection for Grady or her dread? Furthermore, Grady must pick between his disdain and the Jesus he had faith in as a kid. Mixing stunning authentic detail with interesting characters, Lynn Austin creates a profound story with significant otherworldly facts. The Refiner’s Fire arrangement, which can be perused in any request, will have the most intrigue to ladies, in any event, for the individuals who don’t lean toward books set during the Civil War. Get A Light to My Path and get ready for a heartfelt getaway to the past. †Katie Hart, Christian Book Previews. com Book Jacket: This ground-breaking end to Lynn Austin’s REFINER’S FIRE arrangement wraps up one of the most acclaimed adventures in Christian fiction ever. Every one of the initial two books won Christy Awards for Historical Fiction. Presently Austin finishes her set of three with an emotional assessment of the Civil War through a slave’s viewpoint. Arresting, expressive, and holding as every last bit of her past works, it’s the end for which you’ve been pausing. The most effective method to refer to A Light to My Path, Essay models

The Count of Monte Cristo :: The Count of Monte Cristo

The Count of Monte Cristo  The Count of Monte Cristo is an intriguing story about a mariner named Dantes who changes his entire persona so as to give just desserts to his adversaries. Dantes turns into various individuals so as to do his arrangements. The progressions Dantes experienced caused his various stages as a mariner and later as a genius of retaliation to appear day and night. In spite of the fact that Dantes appears to be very naã ¯ve toward the start of the story, he turns out to be extremely sharp during his stay in prison. By the measure of detail and accuracy in his arrangements, Dantes as the Count can be looked as a driving force. A lot of Dantes’ information originates from the old, thought to be insane, cleric named Faria that showed him in jail. Faria was likewise liable for quite a bit of Dantes character change because of his extraordinary intensity of thinking. Since Faria had given him a fortune and a crave retaliation, Dantes was willing and had enough cash and influence to comp lete retribution on his adversaries.  â â â â â â â â â â Faria is the primary individual that opens up Dantes’ eyes with the goal that he can see who his foes truly are. At the point when Dantes initially meets Faria, he is excited on the grounds that he hasn’t seen someone else, other than the gatekeeper, for quite a long time. Faria arrives at Dantes by methods for a passage that took him 3 years to burrow with his improvised devices. Despite the fact that he had constrained assets, Faria made matches, a light, a stepping stool, and a blade. Faria concealed every one of these instruments behind two separate shakes in his cell. These things show how shrewd Faria truly was.â Faria’s insight is the thing that assists Dantes with making his change. â€Å"There is an adage of statute which says,â ‘If you wish to find the blameworthy individual, first discover to whom the wrongdoing may be useful.’ To whom may your vanishing be useful?† This statement makes it evide nt to Dantes that it wasn’t only a major mishap that he went to prison. At the point when Dantes discovered this out, you could see a prompt change in his character.  â â â â â â â â â â After Dantes gets the fortune that Faria gave him, he begins to place his plot for retribution without hesitation. The main thing Dantes does after he gets the fortune is to change into the Count of Monte Cristo.

Telemachus and His Traits free essay sample

Responding to an inquiry who is Telemachus, it is important to state that he is the child of Odyssey and Penelope. His adolescence and youth were distressing: neither the moms love for the consideration of an astute Mentor could supplant the dad of Telemachus who went out traveling to removed Troy. Telemachus thought nothing about the destiny of his dad for a long time, during which the Trojan War broadened, and afterward for an additional ten years Odysseus headed out from Troy to his local Ithaca for such a long time. When youngsters generally still need own fatherly consideration, Telemachus character advancement was held in the conditions when he needed to disparage and bolster his mom, who was bugged by various admirers who made certain of the demise of Odysseus. This undertaking was past Telemachus power, however he took it upon himself decisively, and this awareness of other's expectations made him one of the key saints of the Odyssey. We will compose a custom exposition test on Telemachus and His Traits or then again any comparable subject explicitly for you Don't WasteYour Time Recruit WRITER Just 13.90/page The circumstance where Telemachus in the Odyssey needed to act is portrayed in the articles on Odysseus and Penelope. He comprehended that the spouses who assaulted their home must be by one way or another dealt with, yet alone he was unable to adapt to them. He called a people groups get together, trusting that by his choice he would drive the admirers away from Odysseus house, yet the husbands just scattered the individuals. At that point Telemachus chose to go looking for his dad since he didn't have confidence in the various reports of his passing. It was a courageous demonstration: from one viewpoint, Telemach realized what perils are sitting tight for him, on the other, he didn't have the foggiest idea where he should search for his dad. From the outset, he went to the insightful lord Nestor for exhortation. Nestor sent him to the Spartan ruler Menelaus, who came back from Troy last and could know something about Odysseus. In Sparta, Telemachus discovered that his dad was alive , that he meandered for a long time in far off oceans and nations, and now lives on the island of the sprite Calypso, who doesn't release him. As it turned out later, the data of Menelaus (got by him from the ocean god Proteus in Egypt) was right yet out of date. That time, Calypso had just discharged Odysseus, and he was moving toward the house. This was found by Telemachus in a fantasy by the goddess Athena, the perpetual patroness of Odysseus and his family; she likewise cautioned Telemachus about the snare sorted out by the grooms, and prompted him not to come back to the Itaka harbor, yet to go to the shore of a remote inlet and go to the swineherd Eume. There Telemachus met a new elderly person it was Odysseus, to whom Athena gave the picture of a poor elderly person so the husbands didn't have any acquaintance with him early and didn't manage him. In the wake of coming clean with his child, Odysseus quickly started to build up an arrangement for the activity, which he achieve d with the assistance of Telemachus and Eumã ©us. The unrecognized Odysseus went to his royal residence, in a ridiculous fight, he interfered with all so called contenders for Penelopes hand and again assumed responsibility for his home and realm. This valiant story of Telemachus in the Odyssey ordinarily was told in a cutting edge path for instance for youngsters. Since the Odyssey of Homer closures with the beating of the admirers, we don't take in anything from it about the future Telemachus character advancement.

Phase Separation Solution Company Market Alternatives - 1100 Words

Phase Separation Solution Company Market Alternatives (Essay Sample) Content: Phase Separation Solution Company Market AlternativesNameCourseInstitutionDateShould Phase Separation Solution Company enter Chinese Market?Globalization of business operation has proven to be a significant and tremendous development in the contemporary world economics and commerce. Apparently, companies are taking advantage of global opportunities and new emerging markets to grow far beyond domestic their countryà ¢Ã¢â€š ¬s borders. Despite challenges and numerous handles that include; transportation and logistics problems, supplier incurred costs, variable and changing marketing strategies and plans not forgetting cultural background uncertainty, international companies have some very significant advantages as compared to the local businesses (Haberler, 1997).Normally the core and the fundamental motive to become a multinational firm is to gain access to new sources of revenue. Entities that have saturated and exhausted their local markets share and have consequent ly dried up growth and expansion opportunities close to their local home can turn to multinational expansion to grow and expand their arena of business. Efficient and effective navigation in multiple national markets operation provides a much broader customer and market base from which an organization can quickly generate business. This ensures a company can create new revenue while minimizing costs that is essential to earning profits.Ità ¢Ã¢â€š ¬s of paramount importance and essence for Phase Separation Solution company to venture into the international market, through the Chinese opportunity. This will enable the company diversifies its market from a national level to an international platform. Consequently, as a result of increased market its capital base will rise significantly (International Trade, 2012).The fact that the Chinese inquiries about the possible market opportunities were sincere, venturing into the new market for Phase Separation Solution Company is a real dea l, Ità ¢Ã¢â€š ¬s important to note that China is the most populated country, and hence the company can take advantage of cheap labor in the market. This way, the company will arguably go a long way in saving on its operational cost.The operational scale of the new formed partnership with Chinese enterprises and size of the new corporations will inevitably give Phase Separation Solution Company a chance of benefiting from the vast economies of scale that provides the way to lower average prices and costs for its new consumers in Chinese market. It is of particularly essential and importance for those business organizations that carry extremely high fixed costs, just like in the case of airlines and car manufacturing (Gantz, 2013).Venturing into an international market will automatically have significant advantages Phase Separation Solution Company. Hence, it should venture into the Chinese market after carefully examining and evaluating the structural market dynamics in China.Whic h opportunity should Thermal Phase Solution pursue?The available Chinese opportunities are two; namely soil remediation and the other is oil recovery from oil sludge. The prevailing market conditions in regards to soil remediation process are tremendous, and it may bring challenges to the vast current market if the company changes to a multinational business organization. Hence, it will be in the best interest of the company to ignore globalization of provision of soil remediation process services as it may adversely affect the current revenues it earns locally. The only better option the company can venture into in the new Chinese market is oil recovery from sludge. This way the best interest of the business is taken into consideration and growth is guaranteed, and the revenues are less likely to be negatively affected.Could Thermal Phase Solution Company pursue both opportunities?Ità ¢Ã¢â€š ¬s very possible for the Phase Separation Solution Company to continue both opportunities that are currently available in the Chinese market. However, it may not be advisable to undertake both opportunities. This is because one of the available opportunities is already in abundance in the Canadian market. Disturbing the already established market may do more harm than good to the revenue turnovers of the company. It is prudent to note that the regime of Canada may opt to reverse the monopoly that is enjoyed by Phase Separation Solution Company, once it becomes a multinational business entity. The revenues that are available in this sector of investment are quite attractive, and the government of Canada may decide to venture into it. This can adversely affect the operation of Phase Separation Solution Company. In regard to oil recovery from oil sludge, the company does not seem to enjoy any state protection; hence the government may not even take keen interest once the enterprise decides to globalize this service provision to other countries around the globe. This will not affect the revenues earned by the corporation.Did Phase Separation Solution Company possess the required resources and capabilities to pursue equity-based entry?Equity capital finance can be defined as capital, in terms of stock or surplus earnings that are free of debt or any other outside borrowings; especially money received for an interest in the ownership of a business entity (Fabozzi Drake, 2009). Normally equity business financing is usually a way of obtaining capital for the company that involves selling a substantial part interest in the enterprise entity to investors willing to invest in the market. The equity, or ownership position, which investors normally get in return for their money usually tak...

Euthanasi Suicide And Natural Causes - 1090 Words

Everybody at one time or another will inevitably have death knocking at the door. Coping with death is a very difficult concept to deal with. Dying comes in one of three ways: homicide, suicide and natural causes. Euthanasia consequently does not fall into one of the three causes of death, we consider it between homicide and suicide. There is no debate with regards to homicide, a person takes the life of another person. Similarly, suicide is taking your own life. Euthanasia falls somewhere in between those two. Let s mention a known name in the euthanasia field, Dr. Jack Kevorkian. Dr. Kevorkian is considered to some as a patriarch, here to serve mankind. Yet others consider him to be an evil villain, a devil s advocate so to speak.†¦show more content†¦For instance, Derek would not allow a person in deep depression to seek escape, using euthanasia. However, he is not against euthanasia for those who suffer from terminal illness or severe handicap (Humphry 17). Dr. Kevorkian is notoriously known for his mission to promote physician-assisted suicide. In his book â€Å"Prescription: Medicine, the Goodness of Planned Death†, he explains that it is ethical for the physician to assist patients to commit suicide because the patients are the ones who pull the trigger, not the physicians. Therefore, the patient is responsible for the consequences that follow (Kevorkian 48). For example, Dr. Kevorkian invented a device called Mercitron which was featured on the broadcast of â€Å"60 Minutes†. It injects solution to assist terminally ill people in suicide. However, the terminally ill person must pull the plug by himself or herself. Here is the process: The device is placed next to the patient s bed. Dr. Kevorkian will raise the patients arm vertically and insert the needle. The solution won t travel upward because of the gravity and air pressure that act on it. Once the patient is ready, he/she can lower the arm below the device and all ow the deadly chemical to invade the body. Mr. Youk, a 52-year-old man who suffers from Lou Gehrig’s disease asked Dr.

My Writing Poetry By Sylvia Plath - 1106 Words

My words were alive. They spilled out from my mouth and enveloped the crowded room. Waves of metaphors and stanzas washed over and between the audience, whose heads jutted out over the backs of their blackwood table chairs like coral. As I spoke, I felt that I was no longer myself, but something bolder, fearless and fiercely honest. A vessel possessed by the words I had spent months poring over. Spoken word poetry gave me the courage to express myself. Growing up, I had always been shy and awkward. In school, I would rather spend my time daydreaming than talking to classmates. When I was forced to socialize, whether it be by teachers or my parents, it was usually met with stammering, sweat and downturned eyes. As a result, I had trouble†¦show more content†¦I was ecstatic; someone actually thought my writing was good! I kept emailing her poetry, and, with her encouragement, signed up for a teen spoken word competition. I had only a month to practice before the qualifying bout, and I had never read any of my poems aloud. Needless to say, I was panicked. I spent hours reciting poetry to my hardwood bedroom door. Each word stuck in my throat like syrup and took too much effort to spit out. By the time I had finished reciting one stanza, long lines of sweat were slipping down my forehead and over my lips. My mouth was a desert, occasionally battered with drops of musky saltwater. I took breaks in between stanzas to catch my breath and wipe the sweat off my face. During these tumultuous practice sessions, I began to regret agreeing to sign up for the competition. Regardless of my worries, the day of the qualifying bout eventually came. The bout took place in the backroom of a cafe. It was a small space, and people crowded the square mahogany tables scattered throughout the brightly lit room. An odd combination of coffee, pizza and alcohol mingled in the air, and a five-foot long stage covered in oriental carpeting was situated in the front of the room. After registering, I made my way to an area near the stage reserved for competitors. Some of the competitors were engaged in conversations with each other, while others recited their poems under their breaths. I spent my time glaring at the poemsShow MoreRelatedSylvia Plath: The Exemplary Confessional Poet1015 Words   |  5 Pagesconfessional poetry was essentially an autobiographical style of writing. Often focusing on topics that were taboo at the time like mental illness and suicide, it is no surprise that Sylvia Plath wrote poetry in this style. Plath suffered from depression most of her life and used writing as an outlet (Spinello). In her works â€Å"Cut,† â€Å"I Am Vertical,† and â€Å"Lady Lazarus,† Plath exemplifies confessional poetry through the themes of resentment, death, and mental illness. To understand why Plath is placedRead MoreEssay about Sylvia Plath1185 Words   |  5 PagesSylvia Plath This line is from Sylvia Plaths poem Lady Lazarus, one of many that helped make her an icon of modern American poetry. They have an eerie, prophetic quality, seeming to foreshadow the tragic death of this young writer. Understanding Sylvia Plaths words require a closer look at both her life and a few of her works. Though critics have described her writing as governed by negative vitalism, her distinct individuality has made her a conversation piece among those familiarRead MoreThe Life of Sylvia Plath1006 Words   |  5 PagesThe Life of Sylvia Plath Sylvia Plaths life, like her manic depression, constantly jumped between Heaven and Hell. Her seemingly perfect exterior hid a turbulent and deeply troubled spirit. A closer look at her childhood and personal experiences removes some element of mystery from her writings. One central character to Sylvia Plaths poems is her father, Professor Otto Emile Plath. Otto Plath was diabetic and refused to stay away from foods restricted by his doctor. As a resultRead More The Struggle in Sylvia Plaths Lady Lazarus Essay702 Words   |  3 Pagesperformance, but death to her is nothing but a big strip tease. Do I terrify? she asks rhetorically, she knows her effect on them. Lady Lazarus intentionally contributes to the spectacle that fetishises her; she compartmentalises herself, These are my hands, / My knees, harshly mocking the gentlemen and ladies as she reveals their morbid avidity. She is both pitying and scornful: Do not think I underestimate your great concern. Her disenfleshment at the hands of the enemy, viewed avidly by the peanut-crunchingRead MoreThemes Evident in Sylvia Plath Poems1194 Words   |  5 PagesThemes evident in Sylvia Plath’s poetry Sylvia Plath displays many themes in her work; however she has the tendency to conceal and dig her themes, metaphors, and symbols deep in her poetic words, which leaves us readers left to decipher them. Plath is a poet that conveys quite compelling emotions through her work and is both prodigious and petrifying while still gloomy and relieving. Though there are many themes to revisit, the more significant ones evident in her writing will be explored. MortalityRead MoreThe Transition in Sylvia Plath’s Work1438 Words   |  6 Pagescoincidence and joie de vivre and shocks of beauty together with some hurtful self-questioning. --The Bell Jar by Sylvia Plath It has been almost 50 years since the American literary community lost one of its greatest treasures, Sylvia Plath. Even in recent days, numerous scholars are still studying many admirable qualities in Plath’s collection of work. She has developed a unique writing style and performed thoroughly at an early age. Over the years, the events of her life highly affect the focusRead MoreAnalysis Of `` Daddy `` By Sylvia Plath1210 Words   |  5 PagesSylvia Plath had turbulent and unstable life leading up to her suicide. Her father died when she was very young, although he held considerable weight in her poetry. Sylvia even dedicated an entire poem, titled â€Å"Daddy†, to her thoughts and feelings about her deceased father. Ted Hughes, her husband, also proved to be a large influence in much of her work, and also helped shape her ideas of feminism and motherhood. He was also referenced in the poem â€Å"Daddy†, along with many other poems. DepressionRead MoreSylvia Plath is an American Writer who Writes Confessional Poems about her Life1117 Words   |  4 PagesSylvia Plath is an American writer, commonly known for her poetry works. Her poetry can be categorized as â€Å"confessional poetry†, which are poems about the poet’s personal life. Her two most famous published collections of poems are The Colossus and Other Poemsand Ariel, but it was not until after Plath’s death that The Bell Jarwas published. The Bell Jar is considered a more personal and semi-autobiographical novel. Throughout Sylvia Plath’s lifetime, she suffered mentally since she was a littleRead MoreThe Poetry Of An Author962 Words   |  4 PagesMany critics of poetry are of the opinion to approach the poems or works of an author ignoring or disregarding their biographical features , as if did not influence at all on the design and creation of his poems . While it is true that some sepsis can help when it comes to not fall into false interpretatio ns or twisted and complicated analogies , which amounts to combine meanings of certain verses to personal circumstances experienced by its author, it is no less true that a good biographical knowledgeRead MoreSylvia Plath: Research Paper2682 Words   |  11 PagesNo Words, No Tears Sylvia Plath’s life story could be considered tragic as she was monopolized by a severe depression yet expressed her sorrows through enlightening words in her many poems. The death of her father when she was only eight years old commenced her lifelong despondency and insecurities. In the poem â€Å"Daddy†, she speaks of how she never fully understood him and blames him for the emptiness she feels without a father. As time moved on, Plath discovered her writing talent while excelling

Investigation Volkswagen Emissions Scandal -Myassignmenthelp.Com

Question: Discuss About The Investigation Volkswagen Emissions Scandal? Answer: Introduction Service quality can be understood as a type of attitude that is associated with consumer retention and satisfaction (Bakti and Sumaedi 2015). This is for the reason that the consumers prefer employing certain criteria in analyzing service quality through analyzing reliability, assurance, responsiveness, physical aspects along with empathy. The objective of this paper is to analyze the service quality failure in a renowned car manufacturing company named Volkswagen through describing a scenario. It will also analyze the companys service recovery program along with the strategies employed by the company in such incident. The report will also provide recommendations for sustaining consumer loyalty accounting with retention strategy for Volkswagen. Volkswagen is a renowned automobile manufacturer and carmaker all over Europe. The organization is observed to develop components and vehicles for its brands (Blackwelder et al. 2016). The company has its headquarter in Germany and offers auto mobiles and commercial vehicles in Australia and all over the world. Service Process Map SERVEQUAL Model of service quality that is indicated below for Volkswagen recognizes the causes for which gaps were identified in the service offered by the car manufacturing company (Burki 2015). This model has facilitated in identifying gaps between consumer perceptions and expectations that has risen during a service delivery by the automobile company. Through analyzing this model it can be said that Volkswagen failed in providing consumers with superior service of vehicle emission system. Vehicle Emission Scandal of the company was observed to be one of its biggest and expensive project blunders all across the world. The company decided to show qualities of reliability, responsiveness, assurance and empathy towards being environmentally conscious before launching emission free vehicles (Castille and Fultz 2018). The consumers expected to have emission free cars from Volkswagen that can address the issue of heath concerns caused by the pollutants emitted by most cars. However, the consumers perceived service quality was totally negative than the expected service quality. This is for the reason that few employees of the company realized that some cars might not pass the test of maximum "NO" production level and they decided to cheat. The employees of the company did this through installing a defeat device within the engine of the cars. Such intelligent software device could detect the time when an automobile was about to undergo some test and would make its engine to decrease NO emissions (Jiang et al. 2016). However, when these cars were put into the real-world conditions it world return back to its old and environment damaging ways. The figure below indicates the service process map of Volkswagen. It indicates the process through which the automobile company decided to offer Emission free vehicles to its consumers (Jung, Chilton and Valero 2017). From this process, it can be observed that the company failed in system inspection and testing, staff training, consumer system inspection and factory testing before offering such service. Service marketing and quality management strategies of Volkswagen to attain consumer satisfaction were totally disastrous because of the reason that the companys emission system failed (Kennedy 2016). The company might have easily manufactured their cars in an ethical manner but they decided not to do the same. They took decisions to offer poor quality service relied on anticipated profit margins. The project team could have installed the necessary parts but they deemed that to be highly expensive and decided to install a defeat system. Volkswagen put more emphasis on cost in comparis on to quality and this resulted in downfall of consumer satisfaction due to negative publicity of the company. Analysis The emissions scandal of Volkswagen Company indicates a big service quality failure for the company because of which it lost a huge loyal consumer base. The company decided to deal with competitive pressures, cost control and pressure of increasing profit margin through cheating and offering inferior service quality. The company failed to meet expected consumer quality of offering emission less cars and automobiles (Tse et al. 2017). Such service quality strategy failure was because of the reason that diesel-model cars of Volkswagen came with a price of cheat software. Such software can detect when emission test is run on the cars and ran the engine in order to address the emission standards. While being in the on-testing mode and when such cars run-on-roads they almost emitted pollutants 10 times the limit. The consumers expected superior service from its cars and believed its exceptional practices, innovativeness quality and unquestionable quality. However, the company decided to c ompromise the quality of its cars and failed to attain consumer retention (Volkswagenag.com. 2018). Such service quality failure resulted in gap among consumer expectations and perceptions regarding Volkswagen cars for more than three years. Thereafter, recently the company has entered the Austrian market with its innovative clean diesel model named Jetta. Volkswagen is now striving to position its newly manufactured cars as environmental show stopper and Green car of the year. The automobile companys diesel emission scandal damaged its reputation all over the world. As per the Australian Consumer Satisfaction Index Automobile report few consumer expectation and perception auditing towards the company has been recognized (Bakti and Sumaedi 2015). From such report and the graph above it is gathered that Volkswagens consumer satisfaction score decreased gradually from 100 to 78 that is lower in comparison to other car brands. The decline of the companys brand image resulted in decrease of overall consumer satisfaction for the companys cars. From such service quality failure, 86% of the Volkswagen drivers were concerned regarding the environmental effect of their vehicle, 83% of them questioned about its resale value and 73% doubted the performance of their cars (Jung, Chilton and Valero 2017). Most of the companys consumers stated that they will put off purchasing a diesel car from Volkswagen in the upcoming years. Recommendation and Service Recovery Strategy The recommended actions that the company, Volkswagen, might undertake in order to bring in improvement in the service quality of the emission free car are being discussed in this section of the report. Undertaking a market research for determining the trends and the requirements of the customers for an environment friendly car Bring forth modifications in the design of the cars in order to make them more like the emission free cars. Modification helps in determining the progress of the organization in the fields of quality. Quality of the product helps in determining the brand loyalty and is reflected through the performance of the organization in the market. A clear and steady promotional strategy for ensuring the customers with the quality of the product that is being delivered as per the requirement of the clients. Promotional strategy helps in communicating with the customers of the organization and makes them aware of the changes that are undertaken by the organization in order to enhance the quality. The proper communication helps in linking the stakeholders of the organization and thereby brings in integrated and smooth functioning of the enterprise. The proper understanding of the factors that affected the growth of the company and the modifications in the design of the no-emission car must be ensured. Monitoring over the products that are being manufactured by the organization. It helps in maintaining the quality of the products and results to customer satisfaction. The modifications that the organization must undertake are based on the requirements of the customers of an environment friendly car. On the other hand, the company must also ensure the quality of the cars based on their campaign of no-emission vehicle and its applicability. It will be helping the organization in retaining the trust of the customers in the market. Conclusion The objective of this paper was to analyze the service quality failure in a renowned car manufacturing company named Volkswagen through describing a scenario. It also analyzed the companys service recovery program along with the strategies employed by the company in such incident. It is gathered from analysis in the report that the Company decided to show qualities of reliability, responsiveness, assurance and empathy towards being environmentally conscious before launching emission free vehicles. However, the perceived service quality was totally negative than the expected service quality by the consumers. This is for the reason that few employees of the company realized that some cars might not pass the test of maximum "NO" production level and they decided to cheat. Considering same, certain effective recommendations and service recovery strategies are also provided for the company in improving its service quality. This can further facilitate the company in retaining its consumers . Monitoring over the products that are being manufactured by the organization is recommended. It helps in maintaining the quality of the products and results to customer satisfaction. The modifications that the organization must undertake are based on the requirements of the customers of an environment friendly car. References Bakti, I.G.M.Y. and Sumaedi, S., 2015. P-TRANSQUAL: a service quality model of public land transport services.International Journal of Quality Reliability Management,32(6), pp.534-558. Blackwelder, B., Coleman, K., Colunga-Santoyo, S., Harrison, J.S. and Wozniak, D., 2016. The Volkswagen Scandal. Burki, T.K., 2015. Diesel cars and health: the Volkswagen emissions scandal.The Lancet Respiratory Medicine,3(11), pp.838-839. Castille, C. and Fultz, A., 2018, January. How Does Collaborative Cheating Emerge? A Case Study of the Volkswagen Emissions Scandal. InProceedings of the 51st Hawaii International Conference on System Sciences. Jiang, K., Hu, J., Hong, Y., Liao, H. and Liu, S., 2016. Do it well and do it right: The impact of service climate and ethical climate on business performance and the boundary conditions.Journal of Applied Psychology,101(11), p.1553. Jung, K., Chilton, K. and Valero, J.N., 2017. Uncovering stakeholders in publicprivate relations on social media: a case study of the 2015 Volkswagen scandal.Quality Quantity,51(3), pp.1113-1131. Kennedy, S., 2016. Corporate Sustainability Green Cities. Smith, J. and Palmqvist, J., 2016. Economics: ImpossibleCSR Protocol: A quantitative study of brand trust and the Big Five personalities. Strittmatter, A. and Lechner, M., 2017. Sorting on the Used-Car Market After the Volkswagen Emission Scandal. Teeroovengadum, V., Kamalanabhan, T.J. and Seebaluck, A.K., 2016. Measuring service quality in higher education: Development of a hierarchical model (HESQUAL).Quality Assurance in Education,24(2), pp.244-258. Tse, Y.K., Zhang, M., Doherty, B., Chappell, P., Moore, S.R. and Keefe, T., 2017. Exploring the hidden pattern from tweets: Investigation into Volkswagen emissions scandal. InSupply Chain Management in the Big Data Era(pp. 172-198). IGI Global. Volkswagenag.com., 2018.Volkswagen Group Homepage. [online] Available at: https://www.volkswagenag.com/ [Accessed 31 Jan. 2018].